System deployment
This service brings both the hardware and software solutions to the users. Some activities involved in this process include checking that the hardware that has been deployed is usable; checking that the software meets user specifications; and establishing a work flow that would fit with the system to be deployed as well as the existing health facility work flow.
User training
Baobab Health provides theoretical and practical training to users of its various systems. At the end of each training session an assessment is conducted in the form of both a practical session and a written quiz to ensure users are confident in using the system.
Refresher trainings are also provided to users in order to introduce them to system upgrades. This is important as staff rotates at clinics, so there is a need to ensure everyone is fully trained.
Technical support
Baobab Health maintains a Help Desk that responds to all technical problems that users encounter. The Help Desk ensures that all sites are up and running they do this by phoning each user, as well as remotely accessing the system to check if the system is properly being used.
Monitoring evaluation reports for Ministry of Health
The Malawi Ministry of Health requires accurate data reports from its HIV clinics so that it can forecast and plan for healthcare delivery in Malawi. Unfortunately, as HIV clinics are growing, so too are paper-based patient records. This increases the workload for healthcare staff, because they must physically review each record to collect this data. Baobab is addressing this challenge by generating electronic reports from its sites, thus reducing the burden on hospital staff.
