EMPLOYMENT OPPORTUNITY
 
Baobab Health Trust (BHT) is not-for-profit making organization, aimed at leading the improvement of
health care through appropriate Information and Communication Technology in the developing world.
We are doing so, by working closely together with the Ministry of Health (MoH) in Malawi. A point of
care solution tightly coupled to care processes is proposed as the information resource for health care
providers as patients are being examined. The point of care clinical touchscreen workstation has
embedded t​ reatment protocols and simultaneously collects data that can be accessed and analysed
quickly​ . Baobab Health Trust is i​ nviting applications from suitably qualified, motivated, hardworking
and enthusiastic ​ individuals of Malawi origin to fill the positions below on fixed contract.
1.
PUBLIC HEALTH INFORMATICS MANAGER X 1
Major Duties and Responsibilities:
 
Manage the Public Health Informatics software development team which shall develop
software according to industry best practices. Attributes of the resulting software shall
include:
○ High reliability
○ Intuitive and appropriate user interfaces
○ Source code should follow modern conventions and be easy to understand
Manage all software-related issues for all Public Health Informatics projects:
○ Plan the execution of projects and set deadlines (in agreement with Director of
Public Health Informatics)
○ Development of software
○ Create thorough testing process
○ Deployment of the system
○ Optimization and iterative improvement of the system
Teach, mentor and supervise Public Health Informatics software developers
Introduce new technologies, either on own initiative or as a response to requests from
others
Be part of the management team:
○ Participate in management meetings
○ Communicate what services/materials are needed from other departments and
request them
○ Plan/schedule new projects
Liaise with the Director of Public Health Informatics in supporting national public health
informatics initiatives such as:
○ Management and implementation of disease surveillance and response systems
using routinely collected data.
○ Development of preventive informatics intervention such as systems for○
immunization to inform response strategies to disease outbreaks.
Evaluations of public health informatics interventions implemented in Malawi.
Qualifications and experience required​ :
 
A Masters degree in Health Informatics, Computer Science, Information Systems or a
related field.
At least 3 years of relevant work experience in a management or supervisory position.
Extensive experience in programming, web standards, relational and non-relational
databases, Linux and systems architecture.
Experience in health information systems technologies such as DHIS2, OpenMRS,
OpenHIE and software interoperability and data sharing protocols/standards including
SOAP, HL7, XML, SDMX, among others will be an added advantage.
Skills & Abilities:
 
Ability to train and mentor software developers.
Demonstrated expertise in development and implementation of computer systems.
Ability to multitask, be independent, be mature and able to work under time-pressure
and amicably in a team.
Demonstrated excellent interpersonal and communication skills.
Ability to contribute at high level meetings by explaining technical concepts in layman’s
terms.
Ability to quickly grasp new concepts and trends in Software Development.
Able to write software specifications, based on information and observations.
Demonstrated supervisory skills.
Willingness to work in a Linux environment.
 
2. SUPPORT & DEPLOYMENT OFFICERS X 7
 
Major Duties and Responsibilities:
 
Perform system deployments and system updates at Health care centers in Malawi in
cooperation with the Hardware and Network technician, Software development, MoH
and other partners.
Perform regular clinic visits where the Baobab Electronic Medical Records System is
installed to monitor and resolve issues. Communicate issues to colleagues at Baobab
when support is demanded, to ensure issues are solved satisfactorily.
Monitor usage of the electronic system by users such as nurses, clinicians and clerks
during the deployment phase to check quality of usage and to give feedback to Product
Owners and Training officer on further improvement opportunities.
Stand in for command center officers on a need basis from time to time
Implementation of disposition of applications framework and graduating health facilities
through stability milestones.
Responsible for building and maintaining external relations Communication with partners, site implementation and maintenance teams, e.g. ART Supervision teams,
Nurses and Clinicians.●
 
Responsible in setting up indicators that ensure that systems are available at all times
in all system implementations. Produce monthly status reports that indicate availability
of different systems.
Deliver quarterly cohort reports ( and others ) to MoH and other stakeholders on time.
Evaluate reports upon implementation of a system.
Responsible for production and submission of a field report for each and every site visit to the Software Deployment and Support Manager.
Compile district based site specific reports to be submitted to District Health
Management Teams.
Additional Duties and Responsibilities
 
Make sure deployment and support department has a fully working test bench with all
up to date applications deployed in different health facilities running all the time.
Make sure all issues reported in the Issue Tracking Software (ITS) are followed up and
that systems in the sites are up and running all the time.
 
Qualifications and experience required
 
Bachelor of science degree in Computing, Information Technology or Public Health.
At least 1 year of work experience in Information Technology support in a public health setting.
 
Knowledge:
 
The Job holder will have knowledge of software and hardware. A good knowledge of
the Healthcare systems in Malawi will be considered as a strong plus.
Skills and abilities:
 
The position requires ability to report, train, trouble shoot at sites. Insight in relational
databases, Linux system will be a strong plus.
SQL and programming will be considered a strong plus.
The incumbent will have skills to multi-task, a willingness to travel, is independent,
mature and able to work under time-pressure.
Basic understanding of the software design process is a strong plus.
The position requires demonstrated excellent interpersonal skill.
Ability to contribute at high level meetings
Good oral and written communication skills are a must
Ability to identify challenges and offer solutions
A strong sense of accountability towards deliverables
 
3. DRIVER/ TECHNICIANS X 5
Duties and Responsibilities;
 
Drive Technical & Support staff to and from office and project sites, Airport pick ups and dropping of staff and volunteers
Conduct Daily Vehicle Maintenance including checking oil, water, tyres, battery electrolyte levels and conduct weekly vehicle maintenance e.g checking wheel nuts,
cleaning, greasing, battery terminals.
Run Office errands.
Maintain use of vehicle Log books at all times
Assist in the installation of electrical/data networks and network cabling at projects
sites.
Assist in the troubleshooting, installation and servicing of electronic hardware
devices/components both at the office and project sites.
Report to the supervisor about general vehicle conditions and any damage requiring
workshop attention.
Report to Supervisors on all technical issues falling under the operations department
Portfolio.
Performing other duties as may be requested from time to time.
Qualifications and experience required
● Minimum of Diploma in Electrical/Electronics Engineering or Diploma in ICT
● Clean Class B driving License with not less than three years driving experience in a
busy organization
● Able to work at odd hours
● Sober Habits
Skills & Abilities​ :
 
Good command of both English and Chichewa
Ability to do minor vehicle maintenance
Ability to do basic electronic/ hardware troubleshooting
Ability to work at odd hours
Sober Habits
 
4. DRIVER/ FIELD OFFICER X 5
 
Major Duties and Responsibilities:
 
● Perform regular site visits to supervise , resolve problems and mentor users on system
usage and maintenance.
● Monitor and document usage of the electronic system by users to check quality of
usage and to give feedback to product management on further improvement
opportunities.
● Deliver routine reports ( and others ) to stakeholders on time.
● Report on all indicators that ensure that systems are available at all times in all system
implementations.
● Produce monthly status reports that indicate availability of different systems.
● Implementation of disposition of applications framework and graduating health facilities
through stability milestones.
● Review and update support operational documents eg standard operating procedures.
● Responsible for building and maintaining external relations Communication with
partners, site implementation and maintenance teams.
● Submit weekly time-sheets to the Support & Deployment Manager/Regional manager.●
●Make sure support department has a fully working test bench with all up to date
applications deployed in different health facilities running all the time.
Make sure all issues reported in redmine are followed up and that systems in the sites
are up and running all the time.
Drive staff to and from office and project sites, pickups and droppings of staff and
visitors.
Conduct Daily Vehicle Maintenance including checking oil, water, tyres, battery
electrolyte levels and conduct weekly vehicle maintenance e.g checking wheel nuts,
cleaning, greasing, battery terminals.
Run Office errands
Maintain and use Vehicle Log books at all times when using a BHT vehicle.
 
Qualifications and experience
 
● At least an Advanced Diploma in Computing, Information Technology Public health or in
any related field.
● Clean Class B driving License
● At least 1 year of work experience in Information Technology support in a public health
setting.
● At least 2 years of active driving experience.
Knowledge:
● The Job holder will have knowledge of software and hardware.
● A good knowledge of the Healthcare systems and community development in Malawi
will be considered as a strong plus
Skills and abilities:
● The position requires ability to report, train, trouble shoot at sites, insight in relational
databases, Linux system will be a strong plus.
● SQL and programming will be considered a strong plus.
● The incumbent will have skills to multi-task, a willingness to travel, is independent,
mature and able to work under time-pressure.
● Basic understanding of the software design process is a strong plus.
● The position requires demonstrated excellent interpersonal skill.
● Ability to contribute at high level meetings.
● Good oral and written communication skills are a must.
● Ability to identify challenges and offer solutions.
● A strong sense of accountability towards deliverables
 
5. COMMAND CENTER OFFICERS X 2
 
Major Duties and Responsibilities:
 
● Identify issues proactively to prevent Baobab Health Trust system outages with a goal
of 100% systems uptime.
● Perform weekly phone calls to sites where Electronic Medical Record system (EMRs)
are supported by the Baobab Health Trust to obtain system updates.
● Rapidly establish a good working relationship with customers and other professionals,
such as software developers.
Remote maintenance of reported issues.
Performing remote troubleshooting through diagnostic techniques and pertinent
questions.
Be the first point of contact for customers in answering, diagnosing and resolving
software, hardware and connectivity related problems at sites/clients via the help desk.
Log in all reported issues into the Baobab Health issue tracking software.
Follow up on all recorded issues in the tracking software and ensure that all the issues
are resolved and closed.
Respond within agreed time limits to call-outs/ queries and complaints.
Documentation and Logistics.
Direct unresolved issues to the next level of support personnel to ensure issues are
solved satisfactory.
Provide support, including procedural documentation.
Follow-up and update customer status and contact information.
Identify and suggest possible improvements on procedures
Monitor and document usage of the electronic system by users such as nurses,
clinicians and clerks to check quality of usage and to give feedback to software
developers on further improvement opportunities
In liaison with the Operations Lead system administrator produce weekly, monthly
and quarterly reports and submit to the Software Deployment and Support Manager
Go through call logs to determine if there are any patterns/trends developing and
producing reports to ensure that necessary actions are taken.
 
Qualifications and experience required
 
Minimum of a Bachelor of Science degree in Computer science, Information Technology, Business information Technology or Public Health or any related field
 
Knowledge:
 
The Job holder will have knowledge of software and hardware. A good knowledge of
the health-care systems in Malawi will be considered as a strong plus
Proven working experience in handling customer queries and complaints; strong in
customer focus.
Knowledge and experience of Electronic Medical Record systems is a strong plus.The
position requires ability to report, troubleshoot at sites. Insight in relational databases,
Linux system will be a strong plus.
SQL and programming will be considered a strong plus.
The incumbent will have skills to multi-task, work independently, mature and able to
work under time-pressure.
Skills and abilities:
 
Basic understanding of the software design process is a strong plus.
The position requires demonstrated excellent interpersonal skills.
Good oral and written communication skills are a must
Ability to identify challenges and offer solutions
Maintain high level of attention to detail
Highly responsive and proactive, able to own tasks from start to finish.
A strong sense of accountability towards deliverables
 
6. SYSTEMS ADMINISTRATOR (OPERATIONS) X 1
 
Major Duties and Responsibilities:
 
Support the Product owner in implementation of the disposition strategy for birth and
death.
Lead in capacity building of IT personnel assigned for the birth and death registration
systems and support them.
Manage the day-to-day operations of the NRB host computers by monitoring system
performance, configuration, maintenance and repair.
Ensure that records of system downtime and equipment inventory are properly
maintained.
Work with designated systems providers to to ensure that the systems are up to date.
Develop new system and application implementation plans, custom scripts and testing
procedures to ensure operational reliability. Train technical staff in how to use new
software and hardware developed and/or acquired.
Establish, maintain and manage centralised user accounts.
Manage data center and computer host systems including hardware, software and
equipment such as air-conditioning system, power back up equipment and fire
protection system.
Perform troubleshooting as required. Lead problem-solving efforts in liaison with NRB
partners and other service providers.
Install, modify and maintain systems and utility software on server computer systems in
line with laid down protocols and SOPs.
Ensure at least 98% availability and acceptable levels of performance of mission critical
computer resources.
Lead in dev​elop​ing ​ policies and procedures to maintain security and protect systems
from unauthorized use, data access, acts of nature and user abuse.
Develop policies, procedures, programs and documentation for backup and restoration
of host operating systems and host-based applications.
Develop tools, procedures, and training sessions for Operations, Client Support and
Systems Development staff to assist with work.
Be up-to-date with current technological developments in systems administration
technology and recommends ways for the NRB to take advantage of new technology.
Support district implementation through the command centre.
 
Qualifications and experience required
 
BSc in Computer Science;Information Systems; Information and Communication
Technology or related field
Certification in systems administration and network administration will be an additional
advantage.
Project management knowledge and experience.
Formulate and administer IT policies and procedures.
Experience in Ultimate delivery of the IT services
Proven ability to develop capacity, technology and general resources plan. proven
ability to manage large software projects covering the entire or major part of a country
Knowledge of statistics or demography desirable but not required.●
At least 4 years of ​ demonstrable​ work experience in a busy organization.
 
Knowledge Skills and abilities:
 
Project management knowledge and experience.
Formulate and administer IT policies and procedures.
Ultimate delivery of the IT services
Develop capacity, technology and general resources plan
Manage large software projects covering the entire or major part of a country
Knowledge of statistics or demography desirable but not required.
 
7. NETWORK ENGINEER X 1
 
Duties and Responsibilities:
 
● Establishes networking environment by designing system configuration; directing
system installation; defining, documenting, and enforcing system standards.
● Keep Documentation of Networks (Diagrams, available services, network address
schemes and ports being used etc.)
● Implement tools to monitor and manage Network traffic and bandwidth.
● Develop and main SOPs for Network Installation, support and management.
● Secures network system by establishing and enforcing policies; defining and monitoring
access.
● Carry out routine audit of Baobab Network installations to ensure continuous
improvement and adherence to SOPs, security protocols and Organizational ICT
Policy.
● Updates job knowledge by participating in educational opportunities; reading
professional publications; maintaining personal networks; participating in professional
organizations.
● Prepare monthly departmental reports on network operational status for review with the
Director of Engineering.
 
Qualifications and experience required
 
A Bachelor’s degree in Electrical Engineering, Information Technology, Information
Systems, Certification in Networks and Telecommunication
At least 2 years of relevant practical experience in large ICT engineering projects in
resource constrained settings.
Knowledge
Project Management, Problem Solving, LAN Knowledge, Proxy Servers, Networking
Knowledge, Network Design and Implementation, Network Troubleshooting, Network
Hardware Configuration, Network Performance Tuning, Network Security, Linux Operating
System.
 
Skills and abilities:●
 
Ability to deliver and meet deadlines.
Ability to design applicable solutions for scale up.
Willingness to travel within Malawi.
Excellent communication and presentation skills
Excellent technical knowledge
Good team working skills
The ability to prioritize and plan effectively
A high level of computer literacy, particularly networking
Good problem-solving skills and a creative approach for new ideas
 
8. SYSTEMS ADMINISTRATOR (ENGINEERING) X 1
 
Duties and Responsibilities:
 
Development of Management Information System.
Design and Implementation of Dashboards for the command center.
Management of Server backup systems.
Documentation of the servers, services and server management processes including
change control procedures.
Development, monitoring and maintenance of SOPs.
Develop server and systems security protocols with accompanying SOPs.
Carry out routine audit of Baobab servers and systems to ensure continuous
improvement and adherence to SOPs and Baobab policies.
Prepare monthly departmental reports for review with the Director of Engineering.
 
Qualifications and experience required
 
A Bachelor’s degree in Electrical Engineering, Information Technology, Information
Systems, Certification in Networks and Telecommunication.
At least 2 years of relevant practical experience in large ICT engineering projects in
resource constrained settings.
Knowledge, skills and abilities:
Knowledge:
Project Management, Problem Solving, LAN Knowledge, Networking Knowledge, Network
Troubleshooting, Network Hardware Configuration, Network Performance Tuning, Network
Security, Linux Operating System, Programming Basics, Website development, Working with
Database.
 
Skills and abilities:
 
Ability to deliver and meet deadlines.
Ability to design applicable solutions for scale up.
Excellent communication and presentation skills
Excellent technical knowledge of web development.
The ability to prioritize and plan effectively●
A high level of computer literacy, particularly networking and programming.
 
9. FLEET MANAGEMENT ASSISTANT X 1 (Blantyre)
 
Duties and Responsibilities​s
 
Make sure vehicles are always ready and available to meet orders by proper
scheduling and allocation.
Regularly monitor and report usage, expenses and performances of the fleet for
decision making and ensure that vehicle log books and other monitoring tools are fully
utilised.
Ensure that the electronic fleet management systems is effectively utilised and reports
are generated as required, for decision making.
Make sure that all vehicles are properly registered, insured and maintained; carry out
inspection on regular basis and keep up with new trend in the industry.
Coordinate, administer and monitor the maintenance, repair, replacement and logistics
of company vehicles.
Take preventive measure to ensure safety of vehicles and passengers too in
accordance with safety regulations and company policy.
Assist the Human Resources Manager in the development of fleet management
policies and regulations.
Assist in providing oversight in disciplinary matters, performance monitoring and policy
enforcement of fleet management policies.
Supervise Head Drivers and oversee the supervision of drivers and driver/technicians.
Any other duties assigned from time to time.
 
Qualifications and experience required
 
Advanced Diploma in Logistics/Fleet Management or any related field.
Minimum of 3 years experience in similar position.
A holder of Clean Class B driving License
Skills & Abilities:
● Excellent and effective communication and interpersonal skills
● Good analytical and coordinating abilities
● Must possess good leadership qualities
● Ability to work as part of a team
● Must be able to motivate the drivers to ensure their full cooperation at all times
● Must be able to manage time effectively and also meet/beat deadlines
● At least 3 years of driving experience.
● Basic knowledge of computer applications.
● Any other relevant certification will be a plus.
 
10. STOCK MANAGEMENT ASSISTANT X 1
 
Duties and Responsibilities;
 
● Provide administrative support for the warehouse including receiving shipments,
recording,processing requisitions, reviewing invoices against goods received,
scheduling deliveries and pickups.
● Maintain asset register for equipment at project sites and office.
● Preparing monthly inventory reports and give warnings for any impending stock outs
● Conduct physical verification of all assets deployed by BHT and take remedial action on
all discrepancies
● Work in coordination with the Help desk to ensure timely supply of consumables to
Baobab Project sites.
● Assist in handling audits of inventory and fixed assets
● Quarterly stock taking
 
Qualifications and experience
 
At least a Diploma in Purchasing and Supply, preferably CIPS/ Diploma in business
studies
At least 2 years experience in inventory control work experience.
Demonstrated proficiency using standard office software applications.
Excellent analytical skills
Knowledge​ :
A good knowledge of the Health-care systems in Malawi will be considered as a strong plus.
 
Skills and abilities:
 
Excellent interpersonal skills
Good problem solving skills
Works precisely and pays close attention to details
Excellent organizational skills and able to prioritize and manage multiple tasks
simultaneously.
 
11- ACCOUNTS ASSISTANTS X2 (Blantyre)
 
Major Duties and Responsibilities:
 
Posting transactions in the accounting system (maintenance of the general ledger).
Preparation of bank reconciliations.
Maintenance of petty cash.
Assist in maintenance of the fixed asset register.
Assist to give warnings for any budget negative variances.
Handle bank withdrawals and deposits.
Prepare online banking payments for approval.
Assist in handling audits e.g submitting supporting documents as requested by
auditors.●
 
Checking field trips expense liquidations, and ensure that any cash not spent is deposited on time.
Prepare Value added Tax(VAT) claims
Prepare Withholding Tax(WHT) remittances
File supporting documents in logical order.
Receive and process all invoices, expense forms and requests for payment.
Conduct cash count and reconcile all cash withdrawn from the bank with receipts and
cash on hand.
Keep up to date information at all times in case of surprise cash counts.
General administrative duties as may be assigned from time to time.
 
Qualifications and experience
 
● Advanced diploma in Accountancy.
● At least 2 years of progressive work experience, preferably donor funded projects.
Knowledge, skills and abilities:
● Proficient in use of software packages is a MUST.
 
Skills and abilities:
 
Excellent communication, organizational and reporting skills, team player, trustworthy
and responsible.
Excellent knowledge and skills of any accounting package, those with knowledge of
Sage Evolution will have an added advantage
Good organization and administrative skills.
Excellent attention to detail.
Able to work under strict deadlines.
 
If you meet the above requirements, deliver your ​ application letters ( Clearly indicating the title of the
position being applied for on the cover of the envelope, or in the e-mail address subject line),
up-to-date CV with 3 traceable referees, 2 of whom should be your most recent employers, at our
Lilongwe Office, Area 3 / 13, Baron Avenue, near Bishop Mackenzie International School ​ or to the
following addresses:​ ​ hr​ @baobabhealth.org.
 
The Human Resources Manager
Baobab Health Trust
P.O BOX 31797
LILONGWE 3
 
Applications received later than​ 3rd April, 2018 ​ will not be considered.
 
Only shortlisted candidates will be
acknowledged
 
“ Baobab Health Trust is an Equal
opportunities Employer”